EASE(Enhanced Access and Service Excellence) Reforms are a part of the 4 R Strategy, which was implemented to handle PSB stressed loans. Its goal is to institutionalize PSB changes by enhancing the entire lending process and improving customer experience through smart banks. The reforms also include an index to measure the performance of banks.
Dive into today’s post to know more about the various reforms introduced under the EASE .
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Credits: Rohini Gaikwad and Tanay Jaiswal